COVID-19

A message from RI Rentals about business and COVID-19.

 

As we all know, COVID-19 is a battle currently being fought worldwide. 

 

Out of an abundance of caution and the health and well-being of our staff and customers, RI Rentals will implement the following, effective immediately. 

 

All visits to our RI Rentals showroom will be by appointment only, until further notice. 

 

Until it’s safe to conduct business in person,  

we ask you to utilize the below guidelines to communicate with RI Rentals.  

 

Please note, our preferred method of communication is email. 

 

For emergencies only please call 401-738-9731  and leave a message or email partysales@rirental.com with “Emergency” in the subject line. Include details of the emergency, your name and phone number and we will respond accordingly. 

 

If you would like to obtain a new quote, please email partysales@rirental.com  with “New Order” in the subject line. 

 

If you need to make changes to a current order, please email partysales@rirental.com with your contract number or “changes to current order”, in the subject line. 

 

IMPORTANT NOTE: If you are under contract with RI Rentals and your event is cancelled due to the Caronavirus, you will not lose your deposit.  Our “non-refundable deposit” policy has been relaxed and we will allow you to apply your deposit to a new date for up to 12 months. 

 

For general questions, please email partysales@rirental.com. For all non emergency emails, please allow up to 7 business days for a reply.  We will respond to emergencies first.

 

Following the above guidelines will enable us to respond more efficiently to your requests. 

We truly appreciate your patience during these unprecedented times. 

 

We will continue to monitor the CDC, WHO, RIDOH and our Governor for up to date information and will issue statements on our social media platforms. Please like and or follow us on Facebook, Instagram and or Twitter to see all of our announcements during this time. 

 

We will get through this historical and unprecedented time with patience, love and commitment to health. For over 55 years RI Rentals has brought people together. We have made all the necessary provisions and we have worked very hard to clean, sanitize and prepare all of our equipment and vehicles. We stand strong and ready to handle the many well deserved and long awaited celebrations that will come, when COVID-19 is a thing of the past.  

 

This will pass and when it does we will raise the tents and roll out the dance floors for some epic parties. Let’s all do our part now and stop COVID-19, so we can get the parties started.  

 

Thank you and we look forward to serving you! 

 

Rhode Island Rentals